Hong Kong Cloud DC Migration

Scheduled on 26/01/2019 23:00:00 Status Scheduled Estimated finish 27/01/2019 03:00:00

Dear Dediserve users,

Please be aware that we will be performing a Datacenter migration on the 26th of January between 11pm and 3am (HKT) of the 27th, we are migrating our existing Hong Kong cloud to a higher-tier DC in the interest of providing better, more reliable service for you, the end-user.

You do not need to do anything, we will power down all services, migrate the cloud and power everything back up in line with our schedule - all IPs will remain the same and service should be restored within the 4-hour window allocated.

As always, if you have any questions please let us know.

Related servers / services

London 2 - Hypervisor 12 Essential maintenance

Scheduled on 10/01/2019 05:00:00 Status Scheduled Estimated finish 10/01/2019 05:30:00

Dear Dediserve users,

Please be aware that at 5.00am (GMT) Thursday 10th January we will be performing essential maintenance and upgrades to Hypervisor 12 in our London 2 cloud. During which we will need to reboot the system to apply changes, the service should be available within 15 minutes, but we have planned 30 minutes to account for any issues.

If you have received this ticket then you have virtual machines that may be affected by these works. You do not need to do anything, your virtual machines will be gracefully shut down and restarted during the course of the maintenance window.

If you have any questions, please let us know.

Related servers / services

Jakarta 1 - Hypervisor 7 Essential maintenance

Scheduled on 26/12/2018 14:00:00 Status Finished Estimated finish 26/12/2018 14:30:00

Dear Dediserve users,

Please be aware that at 2pm (GMT) Wednesday 26th December we will be performing essential maintenance to Hypervisor 7 in our Jakarta cloud to address load issues. During which we will need to reboot the system to apply changes, the service should be available within 15 minutes, but we have planned 30 minutes to account for any issues.

If you have received this ticket then you have virtual machines that may be affected by these works. You do not need to do anything, your virtual machines will be gracefully shut down and restarted during the course of the maintenance window.

If you have any questions, please let us know.

Related servers / services