Dublin 3 - HV13 migration

Scheduled on 31/08/2018 16:37:00 Status Scheduled Estimated finish 31/08/2018 12:00:00

Dear DediServe HV13 users,

As you are aware we have been experiencing ongoing issues with the Host related to your specific virtual servers. We have had a HPE engineer on-site this morning who has replaced the compute and storage blades alike, along with re-locating and re-seating the hosts, which has not addressed the storage issue. It is his belief that the controller is incorrectly reporting the health of some disks due to a software error, which all currently read as healthy, meaning the issue may lie with the array itself.

Obviously, we cannot remove disks from a live environment to determine which is at fault, so the decision has been made to migrate your servers away from this host so a complete rebuild of its storage can take place.

We are currently in the process of migrating servers to new hosts, please do not attempt to boot them from your control panel, equally don't worry if they do not display in your admin area, this is intended whilst we perform the work.

Apologies again for the issues seen, we're working tirelessly to restore service and appreciate your patience.

Related servers / services

Dublin 3 - HV13 storage halt

Scheduled on 27/08/2018 11:15:00 Status Resolved Fault / Issue Estimated finish 27/08/2018 11:45:00

Dear DediServe Dublin users,

Apologies if you experienced loss of connectivity this morning between 11:15 and 11:40, the reason for the outage was a faulty storage controller, normally this would not cause an issue as the controllers are redundant, however in this instance, the controller was under high load at the time of the fault, which resulted in a 25 minute delay in all VMs failing over to the secondary controller. Apologies for the interruption, the faulty unit has been repaired and we do not expect the issue to reoccur.

Related servers / services

New York Cloud - Essential Maintenance

Scheduled on 22/08/2018 09:30:00 Status Completed Maintenance Estimated finish 22/08/2018 10:00:00

Dear DediServe New York users,

Please be aware we will performing some essential maintenance to our New York rack on the 22nd of August 2018 at 9.30AM BST, its duration should be no longer than 30 minutes and services may or may not be affected by the works. Any virtual machines affected will be restored by the end of the maintenance window.

You do not need to do anything, but as always, if you have any questions please let us know.

Related servers / services