Tokyo - Hypervisor 2 emergency maintenance

Scheduled on 12/11/2018 10:00:00 Status Scheduled Estimated finish 12/11/2018 14:00:00

Dear Dediserve users,

We're writing to inform you that we must perform emergency maintenance on Hypervisor 2 in Tokyo, we have scheduled this in for 10AM GMT Monday 12th November and all work should be finalized by 2PM GMT, during this time your servers may be inaccessible but connectivity will be restored once the work is finished. Apologies for any inconvenience caused.

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Tokyo, Japan - Hypervisor 2 Essential maintenance

Scheduled on 09/11/2018 17:00:00 Status Scheduled Estimated finish 09/11/2018 17:30:00

Dear Dediserve users,

Please be aware that at 5.00pm Friday 9th November we will be performing essential maintenance and upgrades to Hypervisor 2 in our Japan cloud. During which we will need to reboot the system to apply changes, the service should be available within 15 minutes, but we have planned 30 minutes to account for any issues.

If you have received this ticket then you have virtual machines that may be affected by these works. You do not need to do anything, your virtual machines will be gracefully shut down and restarted during the course of the maintenance window.

If you have any questions, please let us know.

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Toronto - DC maintenance

Scheduled on 09/11/2018 00:00:00 Status Scheduled Estimated finish 09/11/2018 03:00:00

Dear Dediserve users,

Please be aware at between midnight and 3am local time our Toronto DC provider will be performing routine maintenance on their core switches, which may cause a temporary impact on service. You do not need to do anything and once the maintenance window is closed service should resume as normal.

Apologies for the inconvenience.

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