LAX - Hypervisor 3 Essential maintenance

Scheduled on 13/08/2019 12:00:00 Status Completed Maintenance Estimated finish 13/08/2019 12:30:00

Dear Dediserve users,

Please be aware that at 12:00 Tuesday 13th August we will be performing essential maintenance and upgrades to Hypervisor 3 in our Los Angeles cloud. During which we will need to reboot the system to apply changes, the service should be available within 15 minutes, but we have planned 30 minutes to account for any issues.

If you have received this ticket then you have virtual machines that may be affected by these works. You do not need to do anything, your virtual machines will be gracefully shut down and restarted during the course of the maintenance window.

If you have any questions, please let us know.

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Control Panel Maintenance

Scheduled on 01/08/2019 23:50:00 Status Finished Estimated finish 02/08/2019 01:00:00

Dear Dediserve Customers,

We will be placing our control panel into maintenance mode to perform regular updates and upgrades at 11;:50pm (GMT) on Thursday 1st August 2019. The work should take no longer than 1 hour, during this time the control panel will be inaccessible, but VMs and services will not be affected in any way.

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Dublin 3 - RFO

Scheduled on 20/07/2019 05:30:00 Status Finished Estimated finish 20/07/2019 08:00:00

Dear Dediserve Dublin users,

You may have noticed issues with intermittent connectivity on the morning of 20th July. A user on our network suffered a large and sustained DDoS, which took substantial time and resource to fully mitigate. The issue was corrected within a few hours and is not expected to re-occur.

Apologies for any inconvenience caused.

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