How do I open or reply to a support ticket?
There are multiple ways to get in touch with our Support team, the best way to get the answers you need is to create a ticket, this can be done multiple ways;
Via Email
You can create or respond to tickets by emailing [email protected] from your registered email address. It's important to note that if you use an email that is not associated to your account, it will be rejected, we cannot authorize work on a service from an unauthorized email address.
From the Dashboard
You can create a new ticket from our Dashboard by clicking "Create new", alternatively you can reply to existing tickets from the same panel by clicking the "reply" arrow, close one by clicking the "X", or flick between tickets using the navigator on the right-hand side.
Via the Side-bar
If you don't have an account with us, or aren't on the dashboard, you can also create a ticket by clicking "Support - Open New Ticket" .
